Patients' privacy and satisfaction in the emergency department: a descriptive analytical study.

Patients' privacy and satisfaction in the emergency department: a descriptive analytical study.

Nayeri, Nahid Dehghan
Aghajani, Mohammad

2010/03/00

English

20100300

Respecting privacy and patients' satisfaction are amongst the main indicators of quality of care and one of the basic goals of health services. This study, carried out in 2007, aimed to investigate the extent to which patient privacy is observed and its correlation with patient satisfaction in three emergency departments of Tehran University of Medical Science, Iran. Questionnaire data were collected from a convenience sample of 360 patients admitted to emergency departments and analysed using SPSS software. The results indicated that, according to 50.6% of the patients, the extent to which their privacy was respected was described as either 'weak' or 'average'. Spearman's coefficient indicated a significant correlation between respecting privacy and the patients' satisfaction about the various aspects of privacy studied. Considering the levels of privacy observed together with the patients' degree of satisfaction, it is imperative that clinical professionals address both aspects from conceptual and practical viewpoints.

8.4

8.4;9.5.1;9.8

emergency care--[pri];patient satisfaction--[pri];privacy--[pri]

age factors;confidentiality;evaluation studies;guideline adherence;hospitals;patient care team;patients;physicians;professional patient relationship;questionnaires;survey

Iran--[pri];Tehran University of Medical Sciences--[pri]

Nursing Ethics 2010 March;17(2): 167-177

37

ja

journal

em

1477-0989